|
|
Post by arnoski on Apr 21, 2023 0:06:08 GMT
Would someone be kind enough to help me get videos playing. I've spent countless hours following other threads and trying countless things with no joy. If someone would be so kind to help me via teamviewer or step by step help, I would be so grateful. I've tried to follow info from previous threads and not sure if I'm doing something wrong but I'm really now downbeat and thrown in the towel. Please help.
|
|
|
|
Post by TouchJams Support on Apr 21, 2023 0:10:21 GMT
Please email support@touchjams.com regarding this and I will setup a time with you to connect via TeamViewer.
|
|
|
|
Post by arnoski on Apr 21, 2023 23:11:14 GMT
Thank you so much. I've sent an email. Regards Arni
|
|
|
|
Post by arnoski on Apr 23, 2023 15:40:33 GMT
Please email support@touchjams.com regarding this and I will setup a time with you to connect via TeamViewer. |
|
|
|
Post by arnoski on Apr 23, 2023 18:16:44 GMT
Please email support@touchjams.com regarding this and I will setup a time with you to connect via TeamViewer. Well what can i say. Bob is an absolute true legend and a proper great guy. He gave up part of his weekend to help me out and after reading various posts of people having similar issues, ive been asked by Bob to place the answer to my issue here. Its the least i can do for such a first class service. So after hours and hours of trying various recommendations from the forum threads and uninstalling the app and windows and reinstalling. I still found i had only audio and no video. Id got to a point of totally giving up. but behold, a knight in shining armour awoke me at 3.00am to access my pc via teamviewer and waved his magic wand a fixed it within a mere mortal 10 secs. So for anyone having similar issues, heres what he did. He clicked on videos, clicked on a song, pressed 'play now' (which i had always done) which played audio but with no video again. He then clicked the 'now playing' symbol on the left hand menu column and behold, a perfect playing video. All that time and i was missing the click now playing icon lollll. Although the video doesnt automatically show up and you have to manually do this if using one screen. He has said that it will work when i add the second screen and the greyed out video config option will open up once i add the second screen. I hope this helps anyone out that has similar problems. I hope you enjoyed your beers Bob and i will be forever grateful. |
|
