License not transferring to new pc

[djkaball]

Hello,

I uninstalled everything on my first PC and installed again on 2nd PC and giving me error code: 


This program has been installed too many times. Please contact your software supplier

Error Number: 739
Extended Error: 350: Shows My Key

I emailed support 23ish hours ago, no response.  Is this normal?  Is there any way to fix this myself?

Thanks,

DJ

[TouchJams Support]

If this hasn't been handled already please send another tech support email to [e-mail]. Best of my knowledge all the tech support email has been caught up. Normal wait time is less than a day, sometimes minutes. Last couple of days have been busy with the holidays and also had a heater go out.