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Post by djreddog on Aug 12, 2021 13:55:25 GMT
New user, software is licensed. Installed on a Dell 18" tablet running Windows 8.1, 64-bit. Only playing music videos. The software keeps crashing by going to "not responding". I couldn't find any logs anywhere. Any thoughts?
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Post by tonyneen on Aug 12, 2021 14:27:56 GMT
Where are your VIDEO files located, internal/external drive, if extenal what type of drive is it ??
What resolution are the videos ?
What is the tablet hardware spec ?
Check your task manager when TouchJams is NOT running, check CPU, RAM and HARDRIVE usage.
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Post by djreddog on Aug 12, 2021 17:38:28 GMT
Circling back. I also tried running the program in Win7 mode, no change. Lastly, I followed the thread on here about deleting codecs, and installing K-Lite Codec, etc. Followed those instructions precisely, and now the software won't play anything. Crashes immediately.
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Post by djreddog on Aug 12, 2021 17:41:40 GMT
Where are your VIDEO files located, internal/external drive, if extenal what type of drive is it ?? Videos are both on external and internal. External is a Toshiba USB 3.0 What resolution are the videos ? Various. All files are MP4 or MKV What is the tablet hardware spec ? Core i7 2GHZ. 8 GB RAM. Check your task manager when TouchJams is NOT running, check CPU, RAM and HARDRIVE usage. Where are your VIDEO files located, internal/external drive, if extenal what type of drive is it ?? Videos are both on external and internal. External is a Toshiba USB 3.0 What resolution are the videos ? Various. All files are MP4 or MKV What is the tablet hardware spec ? Core i7 2GHZ. 8 GB RAM. Check your task manager when TouchJams is NOT running, check CPU, RAM and HARDRIVE usage. |
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Post by djreddog on Aug 12, 2021 19:29:40 GMT
Another update. I deleted all libraries and only loaded the local drive library which has like 450 videos. It at least started to play a video then stopped responding.
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Post by tonyneen on Aug 12, 2021 20:11:19 GMT
I was going to suggest you use a Local library only, with a limited number of videos.
I had a nightmare with some videos the were not encoded properly.
What i did to get to the bottom of it was to create a new library with 10 videos in it, try to play these 10 videos and note which ones play/don't play.
I then looked at the resolution/bitrate & codec used to encode the video that didn't play. Also some TAG info in the file may cause issues.
The ones that would not play or caused freezes always came from disreputable sources !!!
The ones that you are having issues with could be re-encoded to the correct standards.
If your CPU is a Intel Core i7-2630QM @ 2.00GHz you may struggle with some high bitrate 1080p videos, it's not all that powerful.
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Post by djreddog on Aug 13, 2021 2:22:22 GMT
Well the bigger problem now is the software is crashing before even playing a video.
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Post by tonyneen on Aug 13, 2021 16:01:18 GMT
There is a possiblity that a video is trying to play when you start Touchjams, Clear your playlist. Disable AutoDJ. Disable the cross fader. Disable Play next song on start up.
"Options/system/playlist options"
Make a small library of 10 videos and try that. My take on your issues are, 1 Some faulty videos 2 OS issues (Check your task manager when TouchJams is NOT running, check CPU, RAM and HARDRIVE usage). Tony |
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Post by tonyneen on Sept 1, 2021 18:56:50 GMT
"What resolution are the videos ? Various. All files are MP4 or MKV"
Robust Media Player Engine
Audio - MP3, WMA, OGG, FLAC, MP4, M4A Video - AVI, MPG, MPEG, WMV, ASX, ASF, MP4, CLP Internet Radio - PLS, M3U, WPL Karaoke - MP3+G, WMA+G Playlist - PLS, M3U, WPL
TouchJams does NOT support .MKV video files.
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