Program crashes on boot

[beau]

Hi,

I have used the demo with success, downloaded the full version, deleted the demo.

Now when I load Touchjams, the splash screen logo displays then disappears after a few seconds.

I can see it opening in the task manager then disappearing at the same time.

I have tried rebooting.

I have not been able to boot the full version successfully yet.

Help please!

Thanks you.

[tonyneen]

NOTE - THIS WILL DELETE ALL YOUR TOUCHJAMS SETTINGS.

Try the following,

Confirm TouchJams is NOT running in Task Manager.
Delete ALBUM ART - C:\ProgramData\TouchJams\albumart
Delete TOUCHJAMS DATA FOLDER - C:\Users\YOUR USER NAME\AppData\Roaming\TouchJams
Restart TouchJams and reimport your music.

[beau]

Thanks, I was able to get it to start and reimport the music but it has gone back to crashing after the splash screen.

[TouchJams Support]

Beau,

With TouchJams not running, delete the following folders:

C:\Users\(logged in user)\AppData\Roaming\TouchJams
C:\ProgramData\TouchJams

Import your music, make sure you can play a song or 2, and then restart TouchJams.

If after restart you are having issues, I would repeat the above steps, reboot, and make sure that you are running TouchJams as Admin.

[tonyneen]

Also, just try importing 1 album and test Touchjams, just to confirm it's not a SYSTEM issue.

With TouchJams not running, delete the following folders:
C:\Users\(logged in user)\AppData\Roaming\TouchJams
C:\ProgramData\TouchJams

Make a test folder with 1 album that you know plays 100%
Import the test folder ONLY.