Manual Activation still requesting code

[alun483]

Hi,


I've installed the software using the manual activation process described in the online help, however, every few days the program won't start because it needs a code.


I have to go to copyminder to add the licence key and installation code (which changes every time the program fails to start) in order to get a new code.


Why is this happening?  I purposely used the manual activation as the jukebox has no internet access at all.  I was expecting to not need to continually activate.


Any help would be greatly appreciated.


Thanks

Al

[TouchJams Support]

Al,

You forgot one step, notifying [e-mail] so changes could be made to your product key on the CopyMinder server. Those changes have now been made. You may have to activate 1 more time but after that you should be good.

- Bob Matura

[alun483]

Bob,. Oops...... Must have read it wrong!!🙁🙁. Thanks for sorting it.

[jdub]

Hello Bob,
I had to reinstall TouchJams.... I have internet access and entered my original Product key... however, I'm stumped by the request to enter an installation code??? I have no record of this Can you assist a grey haired, techno challenged music lover. Thanks in advance. John

[TouchJams Support]

jdub, please email [e-mail] about this, and please include your product key so I can diagnose the issue.

Bob Matura