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Post by wayne4022 on Dec 1, 2018 23:31:07 GMT
I have noticed that some times a song I have queued up gets skipped. I can play it later and it plays fine. So I know it isn’t a problem with the file. any ideas as to why?
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Post by wayne4022 on Dec 2, 2018 0:58:33 GMT
To add to the weirdness it on the now playing screen it shows the skipped song even though that ain’t what is playing. And playing next doesn’t show any is actually playing either.
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Post by TouchJams Support on Dec 3, 2018 14:39:41 GMT
Can you reproduce this issue with the cross-fader turned off?
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Post by wayne4022 on Dec 7, 2018 21:14:50 GMT
I don’t have cross-fader enabled.
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Post by TouchJams Support on Dec 9, 2018 16:50:43 GMT
The next time this happens, can you immediately shut down TouchJams, zip up the following folder and email it to me (support@touchjams.com):
C:\Users\(logged in user)\AppData\Roaming\TouchJams\db
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Post by wayne4022 on Jan 13, 2019 2:22:57 GMT
I sent you an email with a copy of the dB.
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Post by wayne4022 on Jan 20, 2019 2:30:19 GMT
it has happened again... the next song was called Thunder Dan by Sideline. which is what is playing.. but the monitor shows These Mountains by Sundy Best... I will email you zipped copy of DB.
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Post by fostervs on Feb 7, 2019 23:25:27 GMT
it has happened again... the next song was called Thunder Dan by Sideline. which is what is playing.. but the monitor shows These Mountains by Sundy Best... I will email you zipped copy of DB. I am/was having same problem. Try this and see if problem goes away: Under Systems/Timers/Auto DJ Set "Start After Jukebox Idle For:" to 30 seconds Set "Add Next Song Delay" to 5 minutes |
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Post by fostervs on Feb 20, 2019 2:44:41 GMT
Ignore last post - what I described did not help.
I have emailed support.
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Post by TouchJams Support on Feb 21, 2019 13:19:51 GMT
Where this sits, I have a customer who is able to reproduce this and has offered me remote login. Hopefully I can reproduce this issue on that machine and figure out what is going on.
- Bob Matura
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Post by wayne4022 on Feb 23, 2019 3:44:33 GMT
Thanks. Let me know how I can help. I don’t know to reproduce but I loaded a bunch of songs in a playlist today and several have been skipped.
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Post by tenebre on Mar 23, 2019 23:31:50 GMT
Thanks. Let me know how I can help. I don’t know to reproduce but I loaded a bunch of songs in a playlist today and several have been skipped. I had the same issue months ago {there's a post somewhere here about it} I'm not sure what your setup is, but what fixed the issue for me was enabling cache to disk in Windows for the drive that contains all the music files. This basically fixed the issue nearly 100% |
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Post by fostervs on Apr 5, 2019 15:20:25 GMT
Thanks. Let me know how I can help. I don’t know to reproduce but I loaded a bunch of songs in a playlist today and several have been skipped. I had the same issue months ago {there's a post somewhere here about it} I'm not sure what your setup is, but what fixed the issue for me was enabling cache to disk in Windows for the drive that contains all the music files. This basically fixed the issue nearly 100% Some of our machines have standard drives, some have SSD's. Cache to disk is enabled on all of them. As I have discovered, the problem only appears if you have Auto DJ enabled, in our case it is on continuous. |
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Post by wayne4022 on Apr 13, 2019 2:57:56 GMT
Drive was already set to cache. Turned off auto DJ and so far that’s fixed the issue l.
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Post by ardoma on Jun 18, 2019 7:37:33 GMT
Change from HDD to SSD didnt work for me. Songs still getting skipped. But Touchjams runs smoother.
My fault:
I've used the 'Play Next' Button instead of the 'Play' Button, because didnt like it when Auto DJ stops when a Guest add a song.
Now i changed back to the 'Play' Button and skipping stops.
Maybe some of you have the same Button for Playing, try to change this.
Best regards
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